Parents and Family F.A.Q.

To register your child(ren) to receive a letter from Santa, all you have to do is click on the Register or Request a Letter link. Our Customer Support Elves will provide you with a questionnaire about your child to make sure Santa has the correct child. Santa knows all the children, and sometimes he gets them mixed up. He is getting old. Please don't tell him I said that!

Once Santa has looked over your child's file, he will then consult with the Head Elf of the Naughty & Nice Division to make sure he hasn't overlooked anything. Every now and then a naughty one will slip through the cracks. Once that process has been completed, Santa will sit down and write an appropriate letter.

Our experience has taught us it is best to provide a unique letter to each individual. We only allow individual letters at this time. If you have a special request, please do not hesitate to contact us via email at headelf [at] elfstation.com dot com.

We do our best to ensure each letter is personalized. Elves and Humans read your responses and tries to figure out the best response. While letters may be similar, we do our best they are not exactly the same.

We recommend you coordinate with other family members. If they wish to have Silicon Valley Santa send a letter to the same child(ren) please make sure they let us know in the PRIVATE REMARKS. We will do our best to ensure Santa's letters reflect this.

We will send a letter to anyone who is registered. As long as they have a valid postal address. Feel free to register a child, loved one, or friend to receive a letter from Santa.

The parent/person who registered a child will receive a large envelope with the letter(s) ordered. This allows the parent to hide the letter or choice how to present the letter to their child(ren). You can place the letter in the mailbox, place it on their pillow after they wake up on Christmas, or even hang it on the Christmas tree. The letter will be personalized based on the questionnaire you fill out. It will be signed by Santa and maybe Rudolph too.

Each letter is produced on specialized paper to give your Loved One an added feel of the authenticity to their letter. Each envelope will be in a handwritten style, addressed directly to your child(ren) or Loved One. We will do our best to ensure each child of the same household do not receive a letter which looks exactly alike. For households which will receive multiple letters, each letter is enveloped separately.

We do provide the option to select if the recipient is a a child, friend, or family member. If you have any questions, please do not hesitate to contact us via email at headelf [at] elfstation.com dot com.

Our primary payment processor is PAYPAL. All payments will show up as Ni Ki Cruz Marketing and Creative Communications. Once your payment has been processed, you will receive a link to fill out your questionnaire about the recipient. If we have any questions, we will contact you for clarification. Our prices do not reflect a 3% PAYPAL Administration Fee. This fee will be added during your checkout with PayPal.

If you would like make any changes, please contact us immediately and we will make the update at no charge. Once your letter is printed and has shipped, there will be a 25% administrative fee to make any change.

Yes we do have a program to help non-profit organizations raise money. We give a priority to organizations which specialize in helping children and young adults. If you are interested in having us collaborate with you for your fund-raising efforts, feel free to contact us directly via email at headelf [at] elfstation dot com.

We do also have an affiliate program for individuals and regular organizations. Please contact us for more information.

We will honor cancellation request prior to the letter being mailed. The purchaser must notify us via email of the cancellation request. There will be a 25% administration fee for any cancellations.

Cancellation/Refund requests can not be honored once the letter has been mailed. Depending on how busy we are, letters are generally mailed within 7-10 days. We start to accept orders the first week of November. We stop taking orders around December 7th.

Orders Placed On or After December 7th: Orders already shipped will not be eligible for any type of refund once the order has shipped.

Be advised no refunds are given on contributions made to Selected Charities. If you provided a Charity Promo Code, the amount donated will be deducted from your refund plus a 25% administrative service fee.

Orders sent to an addresses outside of the United Continential United States are not eligible for any type of refund. We cannot guarantee delivery to locations outside of the United States due to various laws and customs.